Frequently Asked Questions

What does AwareNex do?

AwareNex designs and delivers customized cybersecurity awareness training programs that reduce human risk, support compliance, and foster a culture of cyber responsibility across your organization. We offer strategy, content development, and execution support for companies of all sizes.

Our training isn’t generic. At AwareNex, we custom-tailor content to match your company’s industry, risk profile, and culture—making it relevant and actionable for your team. From phishing simulations to role-based training, everything is designed around your real-world needs.

Companies that implement targeted awareness programs see up to 80% fewer incidents and save an average of $1M+ by preventing human-error-related breaches.

We monitor and evaluate the success of every program regularly. If results are not meeting expectations, we conduct performance reviews and adjust the content, cadence, or campaign approach to improve outcomes. Your dedicated advisor will work closely with you to ensure the program evolves to meet your goals.

We use secure file-sharing platforms (e.g., password-protected drives) and encrypted email communication to ensure all sensitive data and training materials are transferred safely. We follow best practices to protect your company’s confidentiality and privacy.

At the start of the engagement, we hold weekly check-ins to align goals, gather content approvals, and monitor progress. Based on your company’s preference and internal bandwidth, we may adjust the frequency of these meetings throughout the program lifecycle.

Yes, but this feature is exclusive to our CyberGuard plan. If you choose the CyberGuard package, you’ll be assigned a dedicated Cybersecurity Awareness Advisor who manages your program end-to-end. They will provide strategic guidance, oversee implementation, lead weekly check-ins, and serve as your main point of contact throughout the engagement. For clients on other plans, we still provide support and consultation, but without an assigned advisor managing the entire program.

The base program includes strategy, content development, training materials, and campaign support. However, costs related to in-person events, giveaways, printed materials, or employee incentives are not automatically included. We work with your available budget to design a plan that fits your needs and priorities.

Our pricing depends on the scope of services, company size, training depth, and duration. We offer tiered packages and custom quotes based on your goals. Contact us to request a proposal tailored to your organization’s needs.

That works perfectly. AwareNex does not offer its own SaaS platform for phishing simulations or learning module delivery. Instead, we specialize in strategy, creative content, and program support to help you make the most of your existing tools.

If your organization already uses a cybersecurity awareness platform, phishing simulation tool, or internal LMS, we will align our services with those systems—developing campaigns, training content, and communication strategies to enhance their effectiveness.

If you don’t currently have a training tool in place, we can guide in selecting the right solution from our trusted partner platforms, ensuring a seamless and effective delivery method for your team.

No. At AwareNex, we intentionally avoid locking in topics for the entire year. Instead, we take a real-time, adaptive approach. Our cybersecurity research team continuously monitors emerging cyber threats and trends to ensure your training content is always current, relevant, and effective.

We update training topics throughout the year as needed—responding to real-world threats, seasonal risks, compliance changes, or incidents within your organization. This ensures your workforce is never behind when it comes to cybersecurity awareness.

No problem—our program is flexible. We begin designing and delivering your cybersecurity awareness training from the month your engagement with AwareNex begins, rather than waiting for a new calendar year. The initial cost is adjusted based on the remaining months in the year, so you’re only paying for the training and support you receive. We’ll also provide the full renewal pricing upfront, so you know exactly what to expect for the following year’s 12-month program—no surprises.

No problem—our program is flexible. We begin designing and delivering your cybersecurity awareness training from the month your engagement with AwareNex begins, rather than waiting for a new calendar year. The initial cost is adjusted based on the remaining months in the year, so you’re only paying for the training and support you receive. We’ll also provide the full renewal pricing upfront, so you know exactly what to expect for the following year’s 12-month program—no surprises.

We collaborate closely with your IT, HR, Compliance, or OCM teams to understand your policies, branding, and internal guidelines. Every topic, content piece, and event is customized and approved by your team before rollout—ensuring alignment, consistency, and no surprises.

Yes. AwareNex is designed to support companies at any stage of their cybersecurity awareness journey. We offer flexible programs that can be tailored to your team’s structure, needs, and budget. Whether you’re just getting started or enhancing an existing effort, we’ll build a solution that fits.

You can reach out to the AwareNex team in the following ways:

  • Email: support@awarenex.com
  • Contact Form: Visit our Contact Us page and fill out the inquiry form
  • Discovery Call: Schedule a free consultation to discuss your cybersecurity awareness needs

We typically respond to all inquiries within 1 business day.